What is Troostwijk's role?
Troostwijk is an online auction platform.
We organize auctions on behalf of a third party and bring buyers and sellers together.
Troostwijk is not the seller of the lots.
Who is the seller of a lot?
The lots are offered by a third party (the seller).
This could be, for example, a company, a court-appointed administrator, a trustee, or a private individual.
With whom do you enter into an agreement?
If you place a bid and win a lot, you enter into an agreement with the seller (third party). Troostwijk is not a party to this agreement. As a buyer, you only have an agreement with Troostwijk for the use of the auction platform and the associated fee via the buyer's premium.
Who is responsible for the lot?
The seller (third party) is responsible for the description, condition, and delivery of the lot. Troostwijk only facilitates the auction.
Questions?
Contact our customer service via info@troostwijk.be