What is Troostwijk's role?
Troostwijk is an online auction platform.
We organise auctions on behalf of a third party and bring buyers and sellers together.
Troostwijk is not the seller of the lots.
Who is the seller of a lot?
The lots are offered by a third party (the seller).
This could be, for example, a company, a court-appointed administrator, a trustee, or a private individual.
With whom do you enter into an agreement?
If you place a bid and win a lot, you enter into an agreement with the seller (third party). Troostwijk is not a party to this agreement. As a buyer, you only have an agreement with Troostwijk for the use of the auction platform and the associated fee via the buyer's premium.
Who is responsible for the lot?
The seller (third party) is responsible for the description, condition, and delivery of the lot. Troostwijk only facilitates the auction.
Questions?
For questions regarding the right of withdrawal, please contact our customer service.
For questions regarding the legal warranty, please contact the seller directly, whose information was provided to you. If necessary, you may request the contact details from our customer service.
Contact our customer service
Netherlands 🇳🇱
General
Tel: +31 (0) 20 249 06 94
Email: info@troostwijkauctions.com
Belgium 🇧🇪
Tel: +32 3 287 62 62
Email: info@troostwijk.be
Germany 🇩🇪
Tel: +49 211 869 42600
Email: support.de@troostwijkauctions.com
France 🇫🇷
Tel: +33 1 59 13 03 18
Email: info@roux-troostwijk.fr
United Kingdom / Ireland 🇬🇧🇮🇪
Tel: +44 7872 189484
Email: info@troostwijk.co.uk
Italy 🇮🇹
Tel: +49 211 869 42600
Email: info@troostwijk.it
Austria 🇦🇹
Tel: +43 (0) 2742 2244400
Email: office@karner-dechow.at
Switzerland 🇨🇭
Tel: +41 (0) 34 411 3180
Email: info@troostwijk.ch
Sweden / Norway / Denmark / Spain 🇸🇪🇳🇴🇩🇰🇪🇸
Tel: +31 (0) 622 456 596
Email: l.klimaite@troostwijkauctions.com