A buyer number or account ID is the number linked to your account. Buyer numbers are in the format ‘B1-1234567’. You can find your buyer number when logged in by going to Account -> Overview. Your buyer number is also listed in the top left corner of your invoice.
An auction number is linked to an auction and a lot number refers to a specific lot (product) in the auction. Auction numbers are in the format ‘A1-12345’. Lot numbers are in the format ‘A1-12345-67’, where the number after the last hyphen indicates the lot. You can find lot numbers on the left side of the lot page or under ‘Reference’ on your invoice. You can enter an auction or lot number in the search bar on the website to view the corresponding auction or lot.
If you contact us, please have your buyer number, auction number, and lot number available, if applicable.