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Account
Read all about your Troostwijk bidder account.
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Bidding & Winning
Read all about the bidding process and winning an auction.
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Payment
Click here to read all about payment and invoices.
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Pick Up & Transport
Click here to read all about pick up and transport of your purchase.
We are happy to help you
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New to Troostwijk Auctions?
Learn more about our international auction platform and how to start auctioning here. -
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Frequently asked questions by bidders and buyers:
Get inspired by buyers who have come before you
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“I had to win lot 16, because this machine is not for sale anywhere else!"
Read Berry van den Berkmortel's story about his unique mobile crane. -
“I came all the way from Canada to see the lots.”
Read the remarkable story of Canadian Hossein, about his purchase at a Flemish auction. -
"We paid only a quarter of the new price, while there was fierce competition"
Read how Mattias Vanderstraeten found the perfect deal for the materials he was looking for.
Still need of help?
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Chat with us
Have a quick question? The quickest way is via chat. Our virtual assistant will answer you directly. Do you prefer an employee? On Mon-Fri from 09:00 - 16:30 our colleagues are ready for you!
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Send us a message
Do you have a detailed question? Then you can send us a message via this contact form. We aim to respond within two working days.
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Call us
Would you rather talk to someone on the phone? Then you can give us a call during office hours as well. Please note that waiting times are longer than normal.
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Email us
For any support, you can also email us. We will try to reply within three business days.