Why do I have to make a deposit?
For selected lots, when placing a bid of more than 4000 euros, a deposit of min. 200 euros is required. This is a one-time payment that allows you to continue bidding on such lots. This is done to ensure that only serious and trustworthy bidders participate in the auction.
All Deposits are refunded automatically within 60 days from the date of payment. And user will be prompted to pay the deposit again on selected Lots. This is done to ensure a continued commitment in bidding on our website.
How can I pay the deposit?
To add a deposit go to Account>Profile page and scroll down to the Deposit section. There you will see an “Add deposit” button, which can be used to pay a deposit. And if you haven’t done that already, then you will be requested to pay a deposit when you try to place a bid of more than 4000 euros on selected lots. After the deposit is paid successfully, you can continue bidding seamlessly.
We accept the following payment methods: iDeal, Bancontact, Giropay, PRZELWY24, or credit card (please note: it is currently not possible to pay for a lot with a credit card).
How can I request a refund of the deposit?
All Deposits are refunded automatically within 60 days from the date of payment. If you like to get a refund earlier than this, go to Account>Profile page and scroll down to the Deposit section. There you will see a “Request Deposit Refund” button. This can be used to get a direct refund. In some conditions, getting a direct refund isn’t possible. Please check if you meet all the conditions below:
• The user must not be blocked.
• The user does not have the highest bid on a lot at the moment.
• The user does not have lots in ready to checkout.
• The user does not have pending payment orders or invoices.
If you do not meet the above conditions, you must handle these matters first before retrying or contacting Customer Support. If the deposit refund is successful, it will be confirmed via email.
If you have any further questions, please contact us at pay@troostwijkauctions.com
How long does it take to receive a refund?
The refund will be processed within 7 working days if none of the above conditions is applicable.
Unable to bid even after making a deposit?
This can happen if your account is blocked. All Deposits are refunded automatically within 60 days from the date of payment. And to unblock the account, you can contact us for assistance at pay@troostwijkauctions.com