In every auction, you will find essential information about collecting your lots under the "auction information" option. When an auction has a fixed pickup time-slot, it is usually mentioned on the second page of your invoice.
There are two collection options:
Pick-up via Collection Schedule:
An organized collection day where you are welcome to pick up your lot(s) within a specific time frame, as indicated in the collection schedule.
You will receive the collection schedule 24-48 hours after the auction has closed and you have won your lot(s). It will be shared with you via email.
The collection schedule categorizes all buyers into different dates/time slots. 7-digit buyer numbers are used for categorization to protect privacy. You can find this number on your account or invoice, enabling you to determine your time slot. Tip: Use ctrl + f to quickly locate your buyer number.
Please note: It is not possible to come on a different day, even if it is listed on the retrieval schedule. If you cannot attend the collection day, we recommend engaging a transporter.
Collection by Appointment:
In some cases, you can collect the lots by appointment. After payment for the lot, you will receive appointment details via email.
Requirements:
Always bring the paid invoice and any other required documents, such as your ID if you wish to register a vehicle.
Loading and Transport:
As a buyer, you are responsible for loading and transporting your lot(s), unless explicitly offered otherwise by Troostwijk or the seller (e.g., in a delivery auction). A forklift is often available on-site at your own risk, as indicated in the auction and lot details.
If you cannot be present on the collection day, you can enlist a transporter to pick up the lot(s) on your behalf. This courier will need the paid invoice. More information can be found here.