For each auction, you can find essential information about picking up your lots on the lot page under 'Pickup'. The pickup information is also always stated on the last page of your invoice. Below, you can read more about the different pickup options used for auctions.

• Pickup on a fixed pickup day:

For pickup on a fixed pickup day, the lot page already indicates, before the auction closes, when you are welcome to pick up your lot(s). The day, time, and location for pickup are (again) stated on the last page of your invoice. 

It is not possible to pick up your lot(s) outside the fixed pickup day. Are you unable to attend? In that case, we recommend engaging a transporter.

• Pickup according to a pickup schedule:

For some auctions, buyers are divided across different dates and time slots according to a pickup schedule. You may pick up your lot(s) only during the time slot assigned to you. You will receive the pickup schedule no later than 48 hours after the auction closes (excluding Saturdays, Sundays, and public holidays recognized in the Netherlands). The pickup schedule will be sent by email and posted on the lot page.

The schedule is based on your seven-digit buyer number (Account ID). You can find this number on your invoice and on our website under Account > Overview. Find your buyer number in the pickup schedule to see the date and time slot during which you can pick up your lot(s).

Please note: The pickup schedule is therefore not organized by your auction number or lot number, but by your buyer number. Tip: Use ctrl + f to quickly find your buyer number in the pickup schedule.

It is not possible to come during a time slot other than the one assigned to you. Are you unable to attend? In that case, we recommend engaging a transporter.

• Pickup by appointment:

In some cases, you can pick up your lot(s) by appointment. After you have paid for the lot(s), you will find an email address on the last page of your invoice. Contact us via this email address to make an appointment.

What you need:
Always bring the paid invoice and a valid form of identification when picking up your lot(s). The QR code on the invoice is scanned at the pickup location and ensures that you can be helped as quickly as possible on site.

Please note: You cannot scan the QR code on the invoice yourself. The QR code can only be scanned by our colleagues and the sellers at the pickup location. You can find the pickup information on the last page of your invoice.

Loading and transportation:
As the buyer, you are responsible for loading and transporting your lot(s), unless Troostwijk or the seller explicitly offers otherwise (for example, in a delivery auction). A forklift is often available on site at your own risk, as indicated in the auction and lot details.

If you are unable to attend on the pickup day, you can engage a carrier to pick up the lot(s) on your behalf. This courier will need the paid invoice. You can find more information here.