Why do I need to pay a deposit?
For selected auctions, a deposit of at least 200 euros is required if you want to place a bid of more than 4,000 euros. This is a one-time payment that allows you to continue bidding on such lots.
We also regularly carry out checks on the bids placed, and in this context, an amount may be required for bidding access.
We do this to ensure that only serious and reliable bidders participate in the auction.
All deposits are automatically refunded within 75 days of payment. If you want to continue bidding on selected lots, you will be asked to pay the deposit again. This ensures that you remain involved in bidding on our website.
How do I pay the deposit?
While bidding on a lot, you will be asked to transfer the deposit. After paying the deposit, you can continue bidding.
We accept the following payment methods: iDEAL, Bancontact, or credit card (please note: it is not possible to pay for a lot with a credit card).
How do I request a refund of the deposit?
Your deposit will be automatically refunded within 75 days of payment. Would you like to receive the deposit sooner? You can request the deposit back through our app. Go to My profile > My details and scroll down to the section *Deposits*. You can request your deposit back there.
In some cases, an immediate refund is not possible. Make sure you meet the following conditions:
- Your account is not blocked.
- You are not currently the highest bidder on a lot.
- You do not have any lots ready for payment.
- You do not have any outstanding payment requests or invoices.
If you do not meet these conditions, you must resolve this first before trying again or contacting customer service. Once the refund has been processed successfully, you will receive confirmation by email.
For further questions, you can contact our customer service at pay@troostwijkauctions.com
How long does it take to receive my refund?
The refund will be processed within 7 business days, provided you meet the conditions above.
Why can't I bid, even after paying a deposit?
This may happen if your account is blocked. In that case, your deposit will be automatically refunded within 75 days. To reactivate your account, contact us at info@troostwijkauctions.com